HENRY KOBENA MALM
Security & Operations Professional
Accra, GH.About
Highly focused and professional security and operations specialist with over 5 years of experience in comprehensive security management, customer service, and organizational leadership across diverse sectors, including high-profile international events. Proven expertise in leveraging advanced surveillance systems, implementing robust access control protocols, and optimizing operational workflows to ensure safety, enhance efficiency, and achieve critical objectives. Adept at crisis management, detailed reporting, and fostering secure environments while supporting business success and customer needs.
Work
WE ONE SECURITY COMPANY, KEOLIS.MHI RTA
|Security Officer / CCTV Monitor
Dubai, Dubai, United Arab Emirates
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Summary
Oversees comprehensive security operations for a major public transport authority, leveraging advanced surveillance systems to ensure public safety and asset protection.
Highlights
Monitored and controlled site activities via CCTV and other surveillance systems across a large operational area, ensuring rapid response to security incidents.
Managed access control for critical infrastructure, including gates, doors, and other access points, enhancing security protocols and preventing unauthorized entry.
Identified and reported suspicious activities, theft, vandalism, and other crimes, collaborating with on-site security teams and law enforcement to mitigate risks.
Maintained detailed incident logs for all security-related events, providing critical data for investigations and police reports.
Ensured the safety of cleaning staff in large, empty buildings through continuous monitoring, proactively addressing potential hazards.
Force Security Service
|Private Security Supervisor, FIFA World Cup 2022
Doha, Doha, Qatar
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Summary
Supervised security operations for the FIFA World Cup Qatar 2022, ensuring the safety and security of attendees, personnel, and critical assets during a high-profile international event.
Highlights
Directed security teams in managing large crowds and high-traffic areas, contributing to the successful and safe execution of the FIFA World Cup 2022.
Implemented and enforced strict access control protocols for event venues, ensuring only authorized personnel and ticket holders gained entry.
Responded swiftly to security incidents and alarms, coordinating with emergency services and internal teams to resolve issues efficiently.
Conducted regular patrols and surveillance to identify and mitigate potential threats, maintaining a secure environment for thousands of attendees daily.
Escort Security Services Ltd
|CCT Monitor Controller Officer
Accra, Greater Accra, Ghana
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Summary
Monitored surveillance systems and managed security responses, ensuring comprehensive oversight and rapid intervention for premises protection and incident resolution.
Highlights
Conducted continuous monitoring of CCTV and surveillance systems, identifying and reporting suspicious activities, theft, and vandalism.
Managed remote control of access points, including gates and doors, to regulate entry and exit, enhancing site security.
Responded promptly to intrusion alarms, coordinating with on-site security teams to investigate and resolve security breaches.
Authored detailed reports on observations, incidents, and surveillance activities, providing critical documentation for investigations and operational improvements.
Ensured public safety and property protection by actively monitoring and responding to potential threats, maintaining a secure environment.
BHFARM Co. Ltd
|Programme Organizer & Customer Service Management
Accra, Greater Accra, Ghana
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Summary
Orchestrated program activities and managed customer service operations, enhancing client satisfaction and streamlining organizational processes.
Highlights
Organized and managed various programs, ensuring smooth execution and high participant satisfaction through effective coordination.
Provided comprehensive customer service, resolving inquiries and issues promptly to maintain strong client relationships and positive brand perception.
Streamlined customer service processes, leading to improved response times and enhanced operational efficiency.
Utilized strong organizational skills to manage multiple tasks and priorities, contributing to efficient program delivery and customer support.
Clean Smell Limited
|Factory Manager and Security and Safety Management
Accra, Greater Accra, Ghana
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Summary
Managed factory operations, overseeing production processes, ensuring workplace safety, and implementing robust security measures to protect company assets and personnel.
Highlights
Developed and enforced comprehensive security and safety protocols, reducing incidents and enhancing overall operational security within the factory.
Managed daily factory operations, optimizing workflows to improve efficiency and productivity while maintaining high safety standards.
Conducted regular safety audits and risk assessments, implementing corrective actions to ensure compliance with industry regulations.
Trained and supervised factory personnel on safety procedures and emergency response, fostering a culture of safety awareness.
Education
ABIS Computer Service
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Diploma
Computer Hardware, Networking, and IT Management
Mfanstipim School
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WASSCE Certificate
General Studies
Mary Star of the Sea International School
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BECE Certificate
General Studies
Languages
English
Certificates
Security Professionals Training Course (Security Guard)
Issued By
Security Industry Regulatory Agency (SIRA), World Security Training Centre
Basic Life Support (Security Guard)
Issued By
Security Industry Regulatory Agency (SIRA), AlICSS
Basic Fire Safety Training
Issued By
Security Industry Regulatory Agency (SIRA), AlICSS
Training Awareness Course in Dealing with People of Determination During Crisis, Disasters & Emergency
Issued By
International Centre for Security & Safety (ICSS), Dubai Police Academy
Valuable Support Certificate (FIFA World Cup 2022)
Issued By
FIFA World Cup Qatar 2022 LLC
Safety & Security Training Course
Issued By
Safety & Security Operations Committee FIFA World Cup Qatar 2022
Skills
Security Operations
CCTV Monitoring, Surveillance Systems, Access Control, Incident Response, Security Protocols, Risk Management, Safety Management, Emergency Preparedness, Patrolling, Intrusion Alarm Response.
Operations Management
Factory Operations Management, Workflow Optimization, Process Improvement, Organizational Skills, Planning & Organization, Time Management, Data Management, Record Keeping.
Customer Service
Customer Relationship Management, Client Satisfaction, Inquiry Resolution, Service Delivery.
Technical Proficiency
Microsoft Office Suite (Word, Excel), HRIS Software, Computer Hardware, Networking, IT Management, Document Editing.
Soft Skills & Leadership
Communication (Written & Verbal), Report Writing, Interpersonal Skills, Team Collaboration, Crisis Management, Emergency Situations Handling, Problem-Solving, Strategic Thinking, Attention to Detail, Reliability, Integrity, Adaptability.